Refund & Cancellation Policy

At Xerzex, we aim to provide creators with access to potential brand collaboration opportunities based on their profile, niche, audience relevance, engagement, content quality, campaign requirements, and other applicable criteria.

Please read this Refund & Cancellation Policy carefully before purchasing a Xerzex plan.

1. Plan Purchase

When you purchase a Xerzex creator plan, you are purchasing access to the applicable Xerzex creator service and potential collaboration opportunities.

Available plans, pricing, features, and applicable terms are displayed on the website at the time of purchase.

By completing a purchase, you acknowledge that you have reviewed and accepted the applicable plan terms, Terms & Conditions, Privacy Policy, and this Refund & Cancellation Policy.

2. Non-Refundable Plan Fees

Xerzex creator plan fees are non-refundable once the purchase has been completed, except where a refund is specifically required under applicable law.

Purchasing a plan does not guarantee a specific number of confirmed collaborations, a particular brand, a particular campaign, monetary compensation, product, product value, or income.

3. No Refund for Lack of Collaboration

A creator will not be entitled to a refund merely because they:

  • Do not receive a particular brand collaboration

  • Are not selected for a particular campaign

  • Do not receive the expected number of opportunities

  • Do not receive a paid collaboration

  • Do not receive a barter collaboration

  • Do not receive a particular product

  • Do not receive a particular product value

  • Do not receive a particular monetary value

  • Do not receive a collaboration within their preferred category

Collaboration opportunities depend on campaign availability, creator eligibility, brand requirements, brand approval, campaign timelines, and other applicable factors.

4. Creator Eligibility

Xerzex may evaluate creators based on factors including:

  • Instagram profile

  • Content quality

  • Engagement

  • Audience relevance

  • Audience demographics

  • Creator niche

  • Location

  • Instagram insights

  • Campaign requirements

  • Brand suitability

  • Other campaign-specific criteria

If a creator does not qualify for a particular campaign, this does not automatically create a right to a refund.

5. Creator Chooses Not to Participate

If an eligible creator chooses not to participate in an available campaign, the creator will generally not be entitled to a refund of the plan fee.

Similarly, failure to respond to a campaign opportunity within the required timeframe may result in the opportunity being unavailable without creating a refund entitlement.

6. Campaign Availability

Campaigns are dependent on participating brands and their requirements.

Campaigns may change, become unavailable, be postponed, or be cancelled due to circumstances including:

  • Brand decisions

  • Changes in campaign requirements

  • Product availability

  • Campaign timelines

  • Brand approval

  • Third-party circumstances

  • Other operational reasons

Such circumstances do not automatically create a right to a refund of the Xerzex plan fee.

7. No Guaranteed Earnings

Xerzex does not guarantee any fixed income, minimum earnings, monetary return, or financial benefit from purchasing a plan.

Any monetary values displayed on the website represent potential or indicative collaboration values and are not guaranteed earnings.

Actual compensation, where applicable, depends on individual campaign terms, creator selection, brand requirements, deliverables, campaign availability, and successful completion of the applicable collaboration.

8. Product and Barter Opportunities

For barter campaigns, creators may receive products or services in exchange for agreed content deliverables.

Xerzex does not guarantee:

  • A particular product

  • A particular brand

  • A specific product value

  • A specific number of products

  • A particular delivery date

Product availability and delivery may depend on the participating brand and other third parties.

9. Cancellation by Creator

After purchasing a Xerzex plan, a creator may choose not to participate in individual campaigns.

However, cancellation or non-participation in an individual campaign does not automatically result in a refund of the plan fee.

Plan cancellation after purchase will generally not result in a refund, except where required by applicable law.

10. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same transaction, please contact Xerzex promptly with the relevant transaction details.

We may review the transaction and, where appropriate, take corrective action for a verified duplicate payment.

Any refund in such circumstances will be handled subject to verification and applicable payment-provider processes.

11. Unauthorized Transactions

If you believe that a payment was made without your authorization, you should contact Xerzex and, where appropriate, your payment provider as soon as possible.

We may request relevant transaction information to investigate the issue.

Verified unauthorized transactions will be handled in accordance with applicable law and the policies of the relevant payment provider.

12. Refunds Required by Applicable Law

Nothing in this policy is intended to exclude, restrict, or override any refund, cancellation, withdrawal, consumer protection, or other statutory right that cannot legally be excluded under applicable law.

Where a refund is legally required, Xerzex will process the applicable refund in accordance with the relevant legal requirements.

13. How to Contact Us

For any refund, payment, or cancellation-related query, please contact Xerzex through the official contact details provided on our website.

Please include:

  • Full name

  • Registered email address

  • Phone number, where applicable

  • Transaction/order reference

  • Date of purchase

  • Description of the issue

  • Any relevant supporting information

14. Refund Processing

Where a refund is approved or legally required, the refund will generally be processed through the original payment method or through another appropriate method determined by the applicable payment provider.

The time taken for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.

15. Policy Updates

Xerzex may update this Refund & Cancellation Policy from time to time to reflect changes in our services, plans, payment processes, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

16. Acceptance

By purchasing a Xerzex plan, you acknowledge that you have read and understood this Refund & Cancellation Policy and agree to the applicable terms.

Xerzex — Creators × Brands × Opportunities